The Importance of Timely Purchase In The Supply Chain: A Situation Analysis In The Accommodation Industry
DOI:
https://doi.org/10.5281/zenodo.7981583Keywords:
Accommodation, Supply Chain, Purchasing, Organization, CoordinationAbstract
Purpose: This study explores the importance of timely purchasing operations in tourism supply chains. Recently, the importance of supply chain processes in the tourism sector, including hotels in the hospitality industry, has begun to be understood. The fact that hotel businesses operating in the accommodation industry, where there is intense competition, want to continuously improve their current functioning and organization, while doing this, wanting to provide the maximum benefit with the least cost stems from the belief that it can take them one step ahead of the competition. In the study, it will be investigated what factors affect the timely purchasing operations in the supply chains of the hotel business.
Method: A qualitative research method was used in the study. In a hotel in the accommodation sector, the supply chain process and concept were examined, and the definition and induction methods were used. The business processes of the hotel in question were analyzed by analysis and synthesis methods. For this, a Case Study was conducted in a five-star hotel operating in Sakarya, which was selected through deliberate and purposeful sampling.
Findings: As a result of the Case Study, it has been determined that the researched hotel applies the principles of supply chain in tourism, albeit partially, in the purchasing processes. It has been determined that the timely execution of the supply chain applications of the hotel business cannot be solely the responsibility of the warehouse and inventory management units, and that all hotel departments can do this with a common understanding and coordination.
Conclusion: The existence of tourism supply chain elements applied in hotel businesses and their just-in-time implementation are thought to be partially related to the size of the hotel business. This method can be applied more successfully in independent hotels. Because, in the group of large and more than one hotel chain hotels, the timely execution of complex business relations and variable demands in hotels located in different regions, especially in hotels with central purchasing units, presents unique challenges. It is concluded that just-in-time purchasing practices in supply chains may be more appropriate for smaller and regional concept hotels through decentralized purchasing units.
References
Abuya, M. B., & Shale, N. I. (2018). Role of inventory management practices on the performance of the hospitality industry in Kenya. Strategic Journal of Business & Change Management, 5(2), 1649-1673.
Alford, P. (2005). A framework for mapping and evaluating business process costs in the tourism in¬dustry supply chain. Information and Communication Technologies in Tourism 2005, 125-136.
Assaf, A. G., & Magnini, V. (2012). Accounting for Customer Satisfaction in Measuring Hotel Efficiency: Evidence from the US hotels. International Journal of Hospitality industry Management 31(3), 642-647.
Baştürk, S., ve Taştepe, M. (2013). Evren ve örneklem. S. Baştürk (Ed.), Bilimsel AraştırmaYöntemleri (129-159). Vize Yayıncılık, Ankara
Buckley, P.J. (1987). “Tourism an economic transaction analysis”, Tourism Management. 8, (3) 190-194.
Cesur, E. (2022). Sigorta Acentelerinin Simbiyotik Yapılanmaları Üzerine Bir Vak’a Analizi. İşletme Araştırmaları Dergisi, 14(1), 767–787. https://doi.org/10.20491/isarder.2022.1409
Christopher, M. (1992). Logistic and Supply Chain Management: Stretagies for Reducing Costs and Improving Service 2nd ed. Prentice Hall, London.
Christopher, M., & Gattorna, J. (2005). Supply chain cost management and value-based pricing. Industrial marketing management, 34(2), 115-121.
Christopher, M. (2011). Logistics and Supply Chain Management 4th ed. London: Prentice Hall.
Creswell, J. W. (2007). Qualitative inquiry and research designs: Choosing among five approaches (2nd ed.). Sage Publications, Thousand Oaks, CA
CSCMP, (2011). Council of Supply Chain Management Professionals https://cscmp. org/CSCMP/Educate/SCM_Definitions_and_Glossary_of_Terms.aspx
Fantazy, K. A., Kumar, V., & Kumar, U. (2010). Supply management practices and performance in the Canadian hospitality industry. International Journal of Hospitality Management, 29(4), 685-693.
Feinsgtein, A.H., Stefanelli, M. J. (2011). Purchasing: Selection and Procurement fot the Hospitality Industry. John Wiley & Sons, New Jersey.
Ferisak, V. (2006). Nabava: politika-strategija- organizacija-management II, Aktualizira- no dopunjeno izdanje [Procurement: Policy-strategy- organization-management II, Updated revised edition]. Personal Edition, Zagreb.
Ganesan, S., George, M., Jap, S., Palmatier, R. W., & Weitz, B. (2009). Supply chain management and retailer performance: emerging trends, issues, and implications for research and practice. Journal of retailing, 85(1), 84-94.
Gourdin, K, (2006). Global Logistics Management: A Competitive Advantage for the 21st Century, Wiley.
Gretzel, U., Yuan, Y. L., & Fesenmaier, D. R. (2000). Preparing for the new economy: Advertising strategies and change in destination marketing organizations. Journal of travel Research, 39(2), 146-156.
Johnston, R. and Clark, G. (2008). “Service Operations Management: Improving Service Delivery”. Prentice Hall, London.
Kaya, M. C., Batman, O., & Türkay, O. (2021). Otel İşletmelerinde Rekabet Üstünlüğü Sağlayan Kritik Başarı Faktörleri: Trabzon İlindeki 4 ve 5 Yıldızlı Oteller Üzerine Bir Araştırma. Türk Turizm Araştırmaları Dergisi, 5(1), 346–364.
Kothari, T., Hu, C., & Roehl, W. S. (2005). e-Procurement: an emerging tool for the hotel supply chain management. International Journal of Hospitality Management, 24(3), 369-389.
Kothari, T., Hu, C., & Roehl, W. S. (2007). Adopting e-procurement technology in a chain hotel: An exploratory case study. International Journal of Hospitality Management, 26(4), 886-898.
McLaren, T., Head, M., & Yuan, Y. (2002). Supply chain collaboration alternatives: understanding the expected costs and benefits. Internet research, 12(4), 348-364.
Meler, M., & Cerovic, Z. (2003). Food marketing in the function of tourist product development. British Food Journal, 105(3), 175-192.
Merriam, S. B. (1998). Qualitative Research and Case Study Applications in Education. Revised and Expanded from “Case Study Research in Education” Jossey-Bass Publishers, Sansome St, San Francisco, CA.
Mrnjavac, E. (2010). Logisticki menadzment u turizmu [Logistics Management in Tou¬rism]. Opatija: Faculty of Tourism and Hospitality Management.
Mrnjavac, E., Pavia, N., & Cerović, M. (2016). Procurement in the supply chain: An element of hotel product competitiveness. Współczesna Gospodarka, 7(4), 81-92.
Page, S.J. (2009). “Tourism Management”. 3rd eds. Elsevier, London.
Pavia, N., Ivanovic. S. (2007). The Procurement Process in the Hotel Industry. Tourism and Hospitality Management, 13(3), 637-642.
Pavia, N. (2009). Menadzment procesnih funkcija u hotelijerstvu [Management of Process Functions in Hospitality]. Opatija: Faculty of Tourism and Hospitality Management.
Piboonrungroj, P., & Disney, S. M. (2009). Tourism supply chains: a conceptual framework. Tourism III: Issues in PhD Research, 132, 132-149.
Piboonrungroj, P., & Disney, S. M. (2015). Supply chain collaboration in tourism: a transaction cost economics analysis. International Journal of Supply Chain Management, 4(3), 25-31.
Saleemi NA. (2009). Marketing Simplified. Saleemi Publications: Nairobi.
Sigala, M. (2008). A supply chain management approach for investigating the role of tour operators on sustainable tourism: the case of TUI. Journal of Cleaner Production, 16(15), 1589-1599.
Singh, S. C., & Pandey, S. K. (2015). Lean Supply-Chain: A State-of-the-art Literature Review. Journal of Supply Chain Management Systems, 4(3).
Sikavica, P. & Novak, M. (1999). Poslovna organizacija [Business Organization]. Informator, Zagreb.
Sinclair, M. T., and Stabler, M. (1997). “The economics of tourism”. Routledge, London.
Smith, A. D. (2009). The impact of e-procurement systems on customer relationship management: a multiple case study. International Journal of Procurement Management, 2(3), 314-338.
Stake, R. E. (1995). The art of case study research. Sage Publications, inc., USA.
Song, H. (2012). Tourism Supply Chain Management. Routlege, London.
Telgen, J. (2011). ‘I have a dream’ (deel I). Deal!, 2011(5), 22-24.
Waters, D. (2003). Logistics: An Introduction to Supply Chain Management. Palgrave Macmillian, New York.
Willy, K., & Njeru, A. (2014). Effects of procurement planning on procurement performance: A case study of agricultural development corporation, Nairobi. International Journal of Business and Commerce, 3(12), 58-68.
Wilson, S. (1979). Explorations of the usefulness of case study evaluations. Evaluation quarterly, 3(3), 446-459. https://doi.org/10.1177/0193841X790030030
Yıldırım, A. & Şimşek, H. (2018). Sosyal bilimlerde nitel araştırma yöntemleri. Seçkin Yayıncılık Ankara.
Zengin, B. & Dursun, C. (2017). Otel İşletmelerinde Uygulanan İnovatif Faaliyetlerin Rekabet Avantajı Üzerine Etkileri: Doğu Marmara Örneği. Turar Turizm ve Araştırma Dergisi, 6 (2), 38-58. Retrieved from https://dergipark.org.tr/en/pub/turar/issue/39663/469349
Zhang, X., Song, H. and Huang, G.Q. (2009). Tourism supply chain management: a new research agenda, Tourism Manage-ment, Article in press, pp.1-14.
Zilbert, B. (2007). Strateska nabava - Put do ostvarenja medunarodne konkurentnosti [Strategic Procurement - The Way to Achieve International Competitiveness]. Mate, Zagreb.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Uluslararası Sosyoloji ve Ekonomi Dergisi
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
The journal is licensed under a 